Terms of service

Last Updated: July 23, 2026

Welcome to Sinoita. These Terms of Service (“Terms”) govern your access to and use of www.sinoita.com (the “Site”), including its content, features, products, checkout, customer accounts, and related services (collectively, the “Services”).

Throughout these Terms, “Sinoita,” “we,” “us,” and “our” refer to the independently operated online retail store that provides the Services.

By accessing the Site, creating an account, placing an order, or otherwise using the Services, you agree to these Terms and the policies incorporated by reference, including our Privacy Policy, Payment Terms & Billing Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree to these Terms, please do not use the Services. Nothing in these Terms limits consumer rights that cannot lawfully be excluded or waived.

1. About Sinoita

Sinoita is an independently operated U.S. online retail store offering women’s apparel and selected fashion accessories. Our primary market is the United States, and we may also make products available to selected international destinations displayed during checkout.

Our store is hosted by Shopify, which provides the e-commerce platform used to display products, operate checkout, process orders, and support store functionality. Your purchase contract is with Sinoita, not Shopify.

2. Eligibility and Customer Accounts

By using the Services or placing an order, you confirm that you are legally capable of entering into a purchase agreement in your jurisdiction.

If you create an account, you agree to:

• Provide accurate, current, and complete information;
• Keep your login credentials confidential;
• Update your information when necessary;
• Notify us if you suspect unauthorized account activity; and
• Accept responsibility for activity conducted through your account.

You may not use another person’s account or provide false, misleading, or fraudulent information.

3. Permitted Use of the Site

You may use the Site only for lawful personal shopping and other legitimate purposes consistent with these Terms.

You agree not to:

• Use the Site for unlawful, fraudulent, or deceptive activity;
• Provide false billing, shipping, account, or payment information;
• Place orders using a payment method you are not authorized to use;
• Attempt to gain unauthorized access to the Site or another account;
• Interfere with the security, operation, or functionality of the Site;
• Upload viruses, malicious code, automated scripts, or harmful content;
• Scrape, copy, reproduce, or commercially exploit Site content without permission;
• Use automated tools to overload, disrupt, or misuse the Services;
• Collect or misuse another person’s personal information;
• Infringe intellectual property, privacy, or other legal rights; or
• Use the Services in violation of applicable laws or regulations.

We may restrict or suspend access when reasonably necessary to protect customers, prevent fraud, maintain Site security, comply with law, or address a material violation of these Terms.

4. Product Information

We make reasonable efforts to present product descriptions, photographs, materials, colors, measurements, size information, prices, and availability accurately.

However, customers acknowledge that:

• Colors may appear differently depending on device or screen settings;
• Minor variations may result from lighting or manufacturing processes;
• Measurements may vary slightly depending on how an item is measured;
• Product packaging may change without affecting the product itself; and
• Product availability may change before an order is accepted.

We reserve the right to correct inaccurate descriptions, typographical errors, pricing errors, or availability information. If a material correction affects an order you have already placed, we will contact you when reasonably possible and provide an appropriate option, which may include confirming the corrected information or canceling the affected item for a refund.

Customers should review the product description and available size information before ordering. A size or fit issue caused by the customer’s selection is not automatically considered a product defect, but an eligible item may still be returned under our Return & Refund Policy.

5. Pricing, Currency, Taxes, and Promotions

Unless otherwise stated, prices on the Site are displayed in United States Dollars (USD).

The total amount displayed at checkout may include the product price, applicable taxes, discounts, and any shipping charges associated with the selected delivery method.

Customers using a payment method issued in another currency may be charged currency conversion fees or other fees by their bank or payment provider. Sinoita does not control those third-party charges.

Prices and promotions may change without notice, but a change will not alter the confirmed price of an accepted order unless the original price resulted from an obvious error. Promotional codes:

• Must be entered before completing checkout;
• May be subject to stated eligibility requirements or expiration dates;
• May not be combined unless expressly permitted;
• Have no cash value; and
• May be canceled when obtained or used fraudulently.

6. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products under these Terms. After an order is submitted, you will normally receive an order confirmation acknowledging that we received it.

An order confirmation does not necessarily mean that the order has completed final verification or entered shipment. We may review an order before acceptance for payment authorization, product availability, shipping eligibility, address accuracy, or fraud prevention.

We may refuse, limit, or cancel an order for legitimate reasons including:

• The product is unavailable;
• Payment cannot be authorized or verified;
• The billing or shipping information is incomplete or inaccurate;
• An obvious pricing or product-information error occurred;
• The order is flagged by fraud prevention or security systems;
• The delivery address is outside an available service area;
• The order appears intended for unauthorized resale; or
• Acceptance would violate applicable law or payment-provider requirements.

If we cancel an order after payment has been successfully collected, the applicable amount will be returned to the original payment method. We will attempt to notify you using the contact information provided at checkout.

7. Customer Information Accuracy

Customers are responsible for providing accurate and complete order information, including:

• Full name;
• Email address and phone number;
• Billing and shipping addresses;
• Apartment or unit number, where applicable;
• Postal code;
• Product, size, color, and quantity selections; and
• Authorized payment information.

Please contact Customer Support as soon as possible if you discover an error. We will make reasonable efforts to assist before processing or shipment, but changes cannot be guaranteed once fulfillment has begun.

Sinoita is not responsible for delays, failed delivery, or additional carrier charges caused by inaccurate or incomplete information supplied by the customer, except where responsibility cannot legally be excluded.

8. Payment Terms

Payments are processed securely through Shopify and supported third-party payment providers.

Available payment methods may include:

• Credit and Debit Cards: Visa, Mastercard, American Express, Diners Club, and Discover;
• Digital Wallets: Apple Pay, Google Pay, and Shop Pay; and
• Other Payment Methods: PayPal.

The payment methods displayed during checkout are the official options available for that transaction.

By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable payment provider to process the amount displayed at checkout.

A payment provider may place a temporary authorization hold on your account. The time required to release a hold, post a refund, or update a transaction is controlled by the applicable bank or payment provider.

Sinoita does not store complete payment card numbers on its own servers. For additional information, please review our Payment Terms & Billing Policy.

9. Order Processing, Shipping, and Delivery

Orders are processed and delivered according to our published Shipping Policy. Our standard order processing time is:

1–3 business days

For eligible orders shipped within the United States, our standard shipping time is generally:

6–9 business days after shipment

The estimated total delivery time is therefore generally 7–12 business days, consisting of processing time plus shipping transit time.

Free Standard Shipping is available for eligible U.S. orders unless another charge or shipping method is clearly displayed during checkout.

Available international destinations, shipping methods, estimated delivery times, and any applicable charges will be displayed during checkout or explained in our Shipping Policy.

Delivery dates are estimates rather than guarantees. Delivery may be affected by:

• Carrier delays;
• Weather conditions;
• Public holidays;
• Customs procedures;
• Incorrect or incomplete addresses;
• Unusually high order volume;
• Local delivery restrictions; or
• Other events outside our reasonable control.

If we become unable to ship within the stated or agreed timeframe, we will provide notice and, where required by applicable law, offer you the opportunity to accept the delay or cancel the unshipped order for a refund.

Once an order ships, we will normally send a Shipping Confirmation email with tracking information when available. Tracking may require additional time to become active after the carrier receives the package.

10. Fulfillment and Delivery Partners

Depending on product availability and logistics requirements, orders may be prepared or shipped through authorized suppliers, fulfillment facilities, or logistics partners working on our behalf.

These partners may receive the customer and order information necessary to prepare, ship, track, and deliver the purchase. Sinoita remains responsible for Customer Support and the published store policies applicable to your order.

11. Returns, Refunds, and Exchanges

Eligible return requests may be submitted within 30 calendar days after delivery, subject to the conditions in our Return & Refund Policy.

Returned products must generally be unused, unworn, unwashed, unaltered, and in their original condition, with original tags and packaging where applicable.

Customers are responsible for return shipping costs when the return is based on personal preference, size, fit, color, style, or another reason not caused by Sinoita.

Sinoita will cover or reimburse reasonable return shipping costs when:

• The customer received an incorrect item;
• The item arrived damaged; or
• The product has a confirmed defect or quality issue.

Sinoita does not charge any restocking fee.

After an eligible returned product is received, inspected, and approved, the refund will be issued to the original payment method within 1–3 business days. Banks and payment providers may require additional time before the funds appear in the customer’s account.

Exchanges are subject to return eligibility and product availability. Please review our Return & Refund Policy before requesting a return or exchange.

12. Order Cancellation

Customers may request cancellation before an order enters processing or shipment. To request cancellation, contact Customer Support as soon as possible.

Cancellation cannot be guaranteed once processing or fulfillment has begun. If cancellation is no longer possible, the customer may request an eligible return after delivery under our Return & Refund Policy.

13. Intellectual Property

Unless otherwise stated, Site content—including the Sinoita name, logos, product descriptions, photographs, graphics, icons, text, layout, and design elements—is owned by or lawfully licensed to Sinoita and is protected by applicable intellectual property laws.

You may access Site content for personal, non-commercial shopping purposes. You may not copy, reproduce, republish, distribute, modify, sell, sublicense, scrape, or commercially exploit Site content without prior written permission from the applicable rights owner.

No provision of these Terms transfers ownership of Sinoita’s intellectual property or that of its licensors to you.

14. Reviews, Comments, and Other Submissions

If you voluntarily submit a product review, photograph, comment, suggestion, or other content, you confirm that:

• You created the content or have permission to submit it;
• The content is accurate and not intentionally misleading;
• The content does not violate another person’s rights;
• The content does not contain unlawful, abusive, or malicious material; and
• The content does not contain software or code intended to cause harm.

You grant Sinoita a non-exclusive, worldwide, royalty-free license to use, reproduce, format, display, and distribute submitted content for operating, improving, and promoting the Services, subject to our Privacy Policy and applicable law.

We may remove content that violates these Terms, infringes legal rights, reveals personal information, or is unrelated to the product or Services.

15. Privacy

Our collection, use, disclosure, and protection of personal information are explained in our Privacy Policy.

By using the Services, you acknowledge that you have received and reviewed the Privacy Policy. Where consent is legally required for marketing or non-essential cookies, that consent will be requested separately.

16. Third-Party Services and Links

The Services may integrate with or link to third-party providers, including Shopify, payment processors, digital wallets, shipping carriers, analytics services, advertising platforms, and social media services.

Third-party services are governed by their own terms and privacy policies. Sinoita is not responsible for third-party content, availability, security, or independent business practices.

A link to a third-party website does not necessarily mean that Sinoita endorses that website or all products or services available through it.

17. Site Availability and Service Changes

We make reasonable efforts to keep the Site secure, accurate, and available. However, temporary interruptions may occur because of maintenance, updates, hosting issues, technical failures, security events, or other circumstances.

We may update, suspend, or discontinue a Site feature where reasonably necessary. Any such change will not remove payment, refund, delivery, or other obligations relating to an order already accepted.

18. Disclaimer of Warranties

To the extent permitted by applicable law, the Site and its general content are provided on an “as available” basis. We do not guarantee that the Site will always be uninterrupted, completely error-free, or free from every security risk.

This disclaimer does not affect express product commitments, our published return and refund obligations, or any statutory warranty or consumer right that cannot legally be excluded.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Sinoita will not be liable for indirect, incidental, special, or consequential loss arising from use of the Site, third-party services, or events outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability arising from fraud, fraudulent misrepresentation, willful misconduct, or other liability that cannot legally be limited.

Nothing in these Terms limits your right to receive an eligible refund, replacement, or other remedy required by applicable consumer protection law.

20. Events Outside Our Reasonable Control

Sinoita will not be responsible for a delay or failure caused by events outside our reasonable control, such as severe weather, natural disasters, carrier disruptions, labor disputes, government action, customs restrictions, public health emergencies, infrastructure failures, or widespread technology outages.

We will make reasonable efforts to minimize disruption and communicate material delays. This section does not remove cancellation, refund, or other rights available under applicable law.

21. Governing Law and Consumer Rights

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles.

If you reside outside California, you may also benefit from mandatory consumer protection laws in your place of residence. Nothing in this governing-law provision removes rights or remedies that cannot legally be waived.

Before beginning formal proceedings, we encourage customers to contact us so we can review the issue and attempt to reach a reasonable resolution. This does not restrict your right to contact a consumer protection authority or pursue another remedy available under applicable law.

22. Changes to These Terms

We may update these Terms to reflect changes in our Services, business practices, technology, or legal obligations.

Updated Terms will be posted on this page with a revised “Last Updated” date. Unless required by law, material changes will apply prospectively and will not alter the terms of an order already accepted.

Your continued use of the Site after revised Terms become effective means you accept the revised Terms for future use of the Services.

23. Severability, Waiver, and Entire Agreement

If any provision of these Terms is found invalid or unenforceable, that provision will be interpreted or limited only to the extent necessary, and the remaining provisions will continue in effect.

A delay or failure to enforce a provision does not waive our right to enforce that provision later.

These Terms and the store policies incorporated by reference form the agreement between you and Sinoita concerning use of the Services. If a specific policy conflicts with these Terms regarding its particular subject, the specific policy will control for that subject.

24. Contact Information

If you have questions about these Terms, an order, payment, shipping, or a return, please contact us:

We aim to respond to Customer Support inquiries within 24–48 business hours.