Refund policy

Last Updated: June 15, 2026

At Sinoita, we aim to provide a clear, fair, and transparent return and refund process. If you are not satisfied with your purchase, please review the policy below before requesting a return.

1. Return Window

You may request a return within 30 days of receiving your item.

Requests made after 30 days from the delivery date will not be eligible for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

The item must be unused, unworn, and in the same condition as received
The item must be in its original packaging with all tags and labels intact
A valid proof of purchase, such as an order confirmation or receipt, is required

Non-Returnable Items

Items specifically marked as “Non-Returnable” at the time of purchase are not eligible for return.

3. Return Process

To initiate a return, please follow these steps:

Contact us at hello@sinoita.com with your order number and reason for return
Our support team will review your request within 1–2 business days
If approved, we will provide return instructions and confirm the return details

Approved returns should be mailed to:

Sinoita
12750 Centralia St, Lakewood, CA 90715, United States

Important:
Items returned without prior authorization may not be accepted.
Returns must be sent only to the return address listed in this policy or confirmed by our support team.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

If the return is due to our error, such as a defective, damaged, or incorrect item, we will provide a suitable resolution, which may include a replacement, refund, or return shipping assistance.

Original shipping fees are non-refundable unless the return is due to our error.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost return shipments.

5. Restocking Fee

We do not charge any restocking fee for eligible returns.

6. Refunds

Once your return is received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method within 3–7 business days after the return has been inspected and approved.

Processing times may vary depending on your payment provider or financial institution.

If an item is returned in a condition that does not meet our return requirements, the return may be rejected or a partial refund may be issued.

7. Late or Missing Refunds

If you have not received your refund after it has been approved:

Check your bank account again
Contact your credit card provider, as processing times may vary
Contact your bank or payment provider

If the issue persists, please contact us at hello@sinoita.com.

8. Exchanges

We offer replacements for items that are defective, damaged, or incorrect upon arrival.

To request an exchange, please contact us with your order number, details of the issue, and supporting photos if applicable.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We will evaluate the issue and provide a suitable resolution, such as a replacement, refund, or other appropriate assistance.

10. Contact Information

For any questions regarding returns or refunds, please contact us:

Business Name: Sinoita
Email: hello@sinoita.com
Phone: +1 740-498-2647
Address: 12750 Centralia St, Lakewood, CA 90715, United States

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Pacific Time, PT
Sunday: Closed