Contact

Last Updated: July 22, 2026

Thank you for visiting Sinoita. Our Customer Support team is available to assist with product information, sizing, orders, payments, shipping, tracking, returns, exchanges, refunds, and other store-related questions.

Customer Support

The fastest way to contact us is by email:

Support Email: hello@sinoita.com
Support Phone: +1 562-504-6202
Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM Eastern Time (ET)
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.

Messages received outside our support hours will be reviewed during the next applicable business period.

How We Can Help

You may contact us regarding:

  • Product descriptions and availability;
  • Size charts and product measurements;
  • Payment or billing questions;
  • Order confirmation and order status;
  • Shipping confirmation and tracking information;
  • Delayed, damaged, or missing packages;
  • Return and exchange requests;
  • Refund status;
  • Privacy requests; or
  • General store-policy questions.

Information to Include

To help us review an order-related request efficiently, please include:

  • Your order number;
  • Your full name;
  • The email address used for the order;
  • A clear description of your question or issue; and
  • Relevant photographs or supporting information when applicable.

Please send only the information reasonably necessary for us to review your request.

Business Information

Store Name: Sinoita
Website: www.sinoita.com
Business Type: Independently Operated U.S. Online Retail Store
Primary Category: Women’s Fashion
Business Address: 12750 Centralia St, Lakewood, CA 90715, United States
Support Email: hello@sinoita.com
Support Phone: +1 562-504-6202

Return Address

Return Address:
Sinoita
12750 Centralia St
Lakewood, CA 90715
United States
Please Contact Us Before Returning an Item:
Do not send a return package without first contacting hello@sinoita.com and receiving the applicable return instructions. This helps us identify your order and process the return correctly. Packages sent without sufficient order information may experience processing delays.

Payment Security Reminder

Sinoita will never ask you to send your complete card number, card security code, payment password, account password, or one-time verification code by email, telephone, social media, or live chat. Payments should be completed only through the official checkout at www.sinoita.com.

Privacy Requests

To request access, correction, or deletion of personal information, or to submit another privacy-related request, email:

Privacy Email: hello@sinoita.com

Please use the subject line “Privacy Request” and provide enough information for us to identify and review the request.

We appreciate your interest in Sinoita and look forward to assisting you.