Shipping policy

Last Updated: July 23, 2026

Thank you for shopping with Sinoita. This Shipping Policy explains our order processing time, shipping methods, delivery estimates, shipping costs, tracking information, international shipping, and procedures for delayed, damaged, or missing packages.

This policy applies to eligible orders placed through www.sinoita.com.

Please review this Shipping Policy before placing an order. By completing a purchase, you acknowledge the shipping terms displayed on the Site and during checkout.

1. Shipping Destinations

Sinoita primarily serves customers in the United States. We may also ship to selected international countries and regions, including the United Kingdom, Canada, Australia, New Zealand, France, and other eligible destinations.

The countries and regions currently available for delivery are those that can be selected during checkout. If a destination cannot be selected, we do not currently offer shipping to that destination.

2. Order Processing Time

All orders are generally processed within:

1–3 business days after payment confirmation

Our business days are:

Monday through Saturday, excluding U.S. public holidays.

Orders are not normally processed or shipped on Sundays or U.S. public holidays.

Order Cut-off Time: Orders placed after 6:00 PM Eastern Time (ET) will begin processing on the next business day.

Order Processing Time may include:

• Payment confirmation;
• Order and address verification;
• Product preparation;
• Quality checks; and
• Packaging before shipment.

Order Processing Time is separate from shipping transit time. Shipping transit time begins after an order has been processed and transferred to the applicable carrier.

Processing may take longer during major promotions, public holidays, severe weather events, or periods of unusually high order volume. If a material delay affects your order, we will make reasonable efforts to notify you using the email address provided during checkout.

3. Shipping and Delivery Estimates

The estimated total delivery time is calculated as follows:

All delivery timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on:

• Delivery destination;
• Carrier transportation conditions;
• Weather events;
• Public holidays;
• Customs inspection or clearance;
• Incorrect or incomplete shipping information;
• Local delivery restrictions;
• Unusually high shipping volume; or
• Other circumstances outside our reasonable control.

If we become unable to ship within the stated or agreed timeframe, we will provide notice and, where required by applicable law, give you the opportunity to accept the delay or cancel the unshipped order for a refund.

4. Shipping Costs

Sinoita provides Free Standard Shipping on eligible orders unless another shipping charge is clearly displayed during checkout.

We do not add undisclosed handling fees to Standard Shipping orders. Any applicable shipping charge, tax, or other amount collected by Sinoita will be displayed before you complete payment.

International customs duties, import taxes, or fees charged directly by local authorities or carriers are separate from Sinoita’s shipping charges unless checkout expressly states that such charges are included.

5. Shipping Methods and Fulfillment Partners

Sinoita works with authorized suppliers, fulfillment facilities, logistics providers, and shipping carriers to prepare and deliver orders.

Depending on product availability, order destination, and logistics requirements, an order may be prepared or shipped through a fulfillment partner acting on our behalf.

Available shipping methods are determined by the order destination, product availability, and carrier service. Any applicable option will be displayed during checkout.

Sinoita remains responsible for Customer Support and for applying the store policies published on our Site.

6. Shipping Confirmation and Tracking Information

After your order has been shipped, we will normally send a Shipping Confirmation email containing:

• Your order or shipment reference;
• The applicable tracking number; and
• A carrier tracking link when available.

Please allow approximately 24–72 hours after receiving the Shipping Confirmation email for tracking information to become active in the carrier’s system.

Tracking updates are provided by the carrier and may not appear in real time. A temporary delay in a tracking update does not necessarily mean that the package has stopped moving.

If you have not received tracking information after the order’s expected processing period, please check your email spam or junk folder and then contact Customer Support.

7. Multiple Packages

An order containing multiple products may be divided into separate packages depending on product availability or fulfillment requirements.

Separate packages may arrive on different dates and may have different tracking numbers. You will not be charged additional Standard Shipping fees solely because an order is divided into multiple shipments.

8. International Shipping and Customs

Sinoita offers international shipping only to destinations made available during checkout.

International customers should understand that:

• Customs clearance may extend the estimated delivery time;
• Import duties, VAT, taxes, brokerage fees, or customs charges may apply;
• Local authorities determine the amount and collection of such charges;
• Local product or import restrictions may affect delivery; and
• Carriers may request additional information for customs clearance.

Unless checkout expressly states otherwise, customers are responsible for customs duties, import taxes, VAT, brokerage fees, and other charges imposed by the destination country or carrier.

Sinoita does not control these third-party charges and cannot guarantee their amount in advance.

9. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully verify:

• Recipient’s full name;
• Street address;
• Apartment, suite, or unit number;
• City and state or province;
• Postal or ZIP code;
• Country; and
• Contact phone number and email address.

If you notice an address error after placing an order, please contact us immediately at hello@sinoita.com.

We will make reasonable efforts to assist before processing or shipment, but an address change cannot be guaranteed after fulfillment begins.

Sinoita is not responsible for delivery delays, failed delivery, or additional carrier charges caused by inaccurate or incomplete information supplied by the customer, except where responsibility cannot legally be excluded.

10. Delivery Attempts, Refused Packages, and Unclaimed Orders

Depending on the carrier and destination, the carrier may attempt delivery more than once or hold the package at a local collection point.

Customers are responsible for reviewing tracking updates and following any reasonable carrier instructions required to complete delivery.

If a package is returned because it was refused, unclaimed, or sent to an incorrect customer-provided address, please contact us. Additional shipping charges may apply before reshipment when permitted by law.

This does not apply when failed delivery was caused by an error attributable to Sinoita or the delivered item was incorrect, damaged, or defective.

11. Delayed Packages

If your package has not arrived within the estimated delivery timeframe, please:

• Review the latest carrier tracking updates;
• Check whether the carrier attempted delivery;
• Verify the shipping address shown in your order confirmation;
• Check with household members or building management where applicable; and
• Contact Customer Support if further assistance is required.

We will review the available shipment information and, where appropriate, assist with a carrier inquiry. Carrier investigations may require additional processing time.

12. Lost or Missing Packages

If tracking indicates that a shipment is lost or has not moved for an unusual period, please contact us with your order number and tracking information.

We will review the shipment and may open an investigation with the applicable carrier. If the package is confirmed lost before delivery, we will provide an appropriate resolution, which may include a replacement or refund, depending on product availability and applicable law.

13. Packages Marked as Delivered

If tracking shows “delivered” but you cannot locate the package, please:

• Confirm that the shipping address is correct;
• Check around the delivery location;
• Ask household members, neighbors, or building management;
• Allow up to 24 hours in case the carrier updated tracking early; and
• Contact the carrier or Sinoita Customer Support for assistance.

We will review the available delivery information and assist with reasonable next steps. The resolution may depend on carrier confirmation, delivery evidence, and the circumstances of the shipment.

14. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, or missing, contact Customer Support as soon as possible, preferably within seven days after delivery.

Please provide:

• Order number;
• Customer name and email address;
• A description of the issue;
• Photographs of the product and packaging where applicable; and
• Any other information reasonably necessary to review the issue.

After reviewing the request, we will provide an appropriate resolution. This may include a replacement, refund, or return instructions.

Sinoita is responsible for reasonable return shipping costs when the customer received an incorrect item, the item arrived damaged, or the product has a confirmed defect or quality issue.

Requesting prompt notice helps us investigate the shipment, but it does not remove consumer rights that cannot legally be limited.

15. Order Changes and Cancellation

Customers may request an address correction, order change, or cancellation before the order enters processing or shipment.

Please contact Customer Support as soon as possible. We will make reasonable efforts to assist, but changes or cancellation cannot be guaranteed once fulfillment has begun.

If cancellation is no longer available, you may request an eligible return after delivery in accordance with our Return & Refund Policy.

16. Returns Are Not Automatically Accepted at the Business Address

Complete return eligibility, return shipping responsibility, refund timing, and exchange information are provided in our Return & Refund Policy.

17. Contact Information

If you have questions about processing, shipping, tracking, delivery, or a shipment issue, please contact us:

We aim to respond to Customer Support inquiries within 24–48 business hours.