Shipping policy

Last Updated: June 15, 2026

Thank you for shopping with Sinoita. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

All orders are processed within 1–3 business days.

Business days are Monday through Saturday, excluding public holidays.

Order Cut-off Time:
Orders placed after 6:00 PM Pacific Time, PT will be processed on the next business day.

During peak seasons, promotions, holidays, or periods of high order volume, processing times may be slightly extended. If there are significant delays, we will notify you by email.

2. Delivery Time

The total time to receive your order is calculated as:

Total Delivery Time = Processing Time + Shipping Time

Estimated Shipping Time:

United States: 6–9 business days
United Kingdom, Canada, Australia, New Zealand: 6–9 business days
Other international destinations: 7–12 business days

Estimated Total Delivery Time:

United States: 7–12 business days
United Kingdom, Canada, Australia, New Zealand: 7–12 business days
Other international destinations: 8–15 business days

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control, including weather conditions, carrier delays, customs processing, public holidays, or high order volumes.

3. Shipping Costs

We offer Free Standard Shipping on all orders unless otherwise specified at checkout.

Any applicable shipping charges, taxes, or additional fees will be clearly displayed before you complete your purchase.

We do not charge any additional handling fees or hidden shipping fees.

4. Shipping Methods & Tracking

We work with trusted logistics and fulfillment partners to help ensure reliable order handling and delivery.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your shipment.

Please allow 24–72 hours for tracking information to update after the shipping confirmation email is sent.

5. International Shipping & Customs

We offer international shipping to many countries and regions.

International shipments may be subject to import duties, taxes, customs fees, or other charges required by the destination country or region.

These charges are determined by local customs authorities and are the responsibility of the customer, unless otherwise stated at checkout.

Sinoita does not collect or control these charges and cannot predict their amount.

6. Address Accuracy

Please make sure your shipping address is complete and accurate at the time of checkout.

Sinoita is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at hello@sinoita.com. We will do our best to assist you, but address changes may not be possible once an order has been processed or shipped.

7. Delivery Issues

Please inspect your order upon delivery.

If you experience any of the following issues, please contact us within 7 days of delivery:

Damaged items
Missing items
Incorrect items
Incorrect delivery status

Please include your order number and any relevant photos or details so we can review the issue and assist you with a suitable resolution.

8. Lost or Delayed Packages

If your package appears to be delayed or lost in transit, please contact us at hello@sinoita.com with your order number and tracking information.

We will review the shipment status and assist you in contacting the carrier or finding an appropriate solution where possible.

9. Contact Information

If you have any questions about shipping or your order, please contact us:

Business Name: Sinoita
Address: 12750 Centralia St, Lakewood, CA 90715, United States
Email: hello@sinoita.com
Phone: +1 740-498-2647

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Pacific Time, PT
Sunday: Closed