Privacy policy

Last Updated: June 15, 2026

This Privacy Policy describes how Sinoita (“we,” “us,” or “our”) collects, uses, stores, and discloses your personal information when you visit, use, or make a purchase from https://www.sinoita.com (the “Site”), or otherwise interact with our services, collectively referred to as the “Services.”

By using our Site or Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect personal information necessary to operate our store, process orders, provide customer support, improve our Services, and comply with applicable legal obligations.

The personal information we may collect includes:

Contact Information
Name, billing address, shipping address, email address, and phone number.

Order Information
Details related to your purchases, including products ordered, order history, delivery details, and transaction records.

Payment Information
Payments are processed securely through third-party payment providers, such as Shopify Payments, PayPal, or other supported payment gateways. We do not store your full credit or debit card details on our servers.

Account Information
If you create an account, we may collect login details, saved preferences, order history, and related account information.

Device and Usage Data
Information such as IP address, browser type, device type, operating system, time zone, pages viewed, referring websites, and interactions with our Site through cookies, pixels, tags, and similar technologies.

Marketing and Communication Information
Your email preferences, marketing opt-in status, and interactions with promotional messages, if applicable.

2. How We Use Your Information

We use your personal information for the following purposes:

Order Processing
To process payments, confirm orders, arrange delivery, provide tracking information, and complete purchases.

Customer Support
To respond to inquiries, resolve order issues, process returns or refunds, and provide assistance.

Communication
To send order confirmations, shipping updates, account notices, service messages, and policy updates.

Marketing, Advertising, and Analytics
To send promotional emails only if you have opted in, measure advertising performance, understand customer interests, improve our website, and display relevant advertisements through platforms such as Google Analytics, Google Ads, Pinterest, Meta, Shopify, and similar advertising or analytics services.

Security and Fraud Prevention
To detect, investigate, and prevent fraudulent transactions, unauthorized activity, security incidents, or misuse of our Services.

Legal Compliance
To comply with applicable laws, regulations, tax obligations, accounting requirements, legal requests, or enforce our store policies.

3. Sharing of Personal Information

We do not sell your personal information for money.

However, we may share personal information with trusted third parties as necessary to operate our business, provide our Services, process orders, deliver products, and improve customer experience.

We may share information with:

Shopify
Our e-commerce platform provider, which helps us operate our online store.

Payment Providers
Such as Shopify Payments, PayPal, credit card processors, or other secure payment gateways used to process transactions.

Logistics and Fulfillment Partners
To process, ship, track, and deliver your orders.

Advertising and Analytics Providers
Such as Google Analytics, Google Ads, Pinterest, Meta, and similar tools used to measure website performance, improve advertising, and understand customer interactions.

Customer Support and Operational Service Providers
Service providers that help us manage customer communications, website functionality, fraud prevention, business operations, and technical support.

Legal Authorities
When required to comply with applicable laws, regulations, legal processes, court orders, or government requests.

Business Transfers
If our business is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar tracking technologies to improve website functionality, remember preferences, analyze traffic, measure marketing performance, and provide a better browsing experience.

Cookies may be used for:

Website functionality
Shopping cart and checkout operation
Account login and preferences
Analytics and website performance
Advertising and remarketing
Fraud prevention and security

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions, including cart, checkout, or account features.

Third-party services, such as Shopify, Google, Pinterest, Meta, and other advertising or analytics providers, may also use cookies or similar technologies according to their own privacy policies.

5. Marketing Communications

If you choose to subscribe to our marketing emails, we may send you promotional messages, product updates, offers, or other marketing communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at hello@sinoita.com.

Even if you opt out of marketing communications, we may still send you non-marketing messages related to your orders, account, transactions, customer service requests, or legal notices.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Withdraw consent for marketing communications
Request information about how your data is used or shared
Object to or restrict certain processing activities where applicable

To exercise your privacy rights, please contact us at hello@sinoita.com.

We may need to verify your identity before processing certain privacy requests.

7. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to:

Know what categories of personal information we collect
Know how we use and disclose personal information
Request access to your personal information
Request deletion of your personal information
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information, where applicable
Not be discriminated against for exercising your privacy rights

We do not sell personal information for money. However, certain advertising, analytics, or tracking activities may be considered “sharing” under some privacy laws.

To submit a privacy request or a Do Not Sell or Share My Personal Information request, please contact us at:

Email: hello@sinoita.com

Please include “Privacy Request” or “Do Not Sell or Share Request” in the subject line so we can review your request properly.

8. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, fraud prevention, legal compliance, accounting, tax, dispute resolution, and business recordkeeping.

When personal information is no longer needed, we will delete, anonymize, or securely store it as required by applicable law and business needs.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our Site uses SSL encryption to help protect sensitive information during transmission. Payments are processed through secure third-party payment providers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at hello@sinoita.com, and we will take appropriate steps to delete the information where required.

11. International Data Transfers

Your personal information may be processed, stored, or transferred in countries outside your country, state, or region of residence, including the United States.

By using our Site or Services, you acknowledge that your information may be transferred to and processed in locations where privacy laws may differ from those in your jurisdiction.

12. Third-Party Links

Our Site may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, policies, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites or services you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.

Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our Site or Services after any changes means you acknowledge the updated Privacy Policy.

14. Contact Information

If you have any questions about this Privacy Policy, your personal information, or how your data is handled, please contact us:

Business Name: Sinoita
Website: https://www.sinoita.com
Email: hello@sinoita.com
Phone: +1 740-498-2647
Address: 12750 Centralia St, Lakewood, CA 90715, United States

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Pacific Time, PT
Sunday: Closed